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Category Archives: Advisory

AppServer issues when upgrading to 10.x

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The AppServer has become an integral part of Data Protector. When it fails neither user authentication, scheduling or reporting will work. A critical issue has been identified that may cause upgrades to fail and/or run-time issues caused by invalid data stored in the jce_service_description and jce_service_property tables in the Data Protector JCE database.

Symptoms

During or after the upgrade from 8.1x or 9.x to 10.x you notice some or all of the following:

  • AppServer is unresponsive or slowly responding when running omnidbutil -migrate_schedules
    • Java process is causing very high CPU load on Cell Manager
    • The progress is slow and only returns errors (e.g. pausing quartz scheduler…failed)
  • Java Exceptions and stack overflow getting logged in AppServer server.log
  • Backup sessions not getting executed while scheduler is active and jobs are scheduled
  • Data Protector JCE database (part of IDB, used by Advanced and Consolidated Scheduler) is very large
    • Check the file size of dpjce-data.idb generated by omnidbutil -writedb prior to the upgrade

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Advisory c05273359

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With document ID c05273359 on 2016/09/15 an advisory for HPE Data Protector 9.07 was released, describing a communication problem with Zero Downtime Backup and 3PAR Storage. The article describes the symptoms and offers a workaround and a solution – the installation of a hot fix (DP0907_b109_QCCR2A69014_HF1).

The complete advisory can be read here: http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c05273359. A valid support contract is required and you need to open a support case before receiving the hot fix.

Advisory c04883615

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With document ID c04883615 on 2015/11/19 an advisory for HPE Data Protector 9.04 was released, describing a problem with the synchronisation of the CDB in Data Protector 9.04. The article describes the symptoms and offers a solution – the installation of a site specifc patch (SSPNT900_008, SSPLNX900_004 or SSPUX900_004).

The complete advisory can be read here: http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=c04883615. A valid support contract is required and you need to open a support case before receiving the site specific patch.

Restart Failed Objects with Data Protector 9.02

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With Data Protector 9.02 a restart of a backup with failed objects may fail with the error “Invalid Message Format”. The error is caused by the introduction of the “Pause / Resume” feature in DP 9.02. As a solution you can add the variable UseJCEForRestartResume=0 to the configuration file global. As a workaround you can restart the session using command-line omnib -restart <sessionID>. For more information see KM014002359.

Advisory c04318203

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With document ID c04318203 on 2014/06/13 an advisory for HP Data Protector 8.1X was released, describing several resolutions for problems when using the Virtual Environment Integration to backup virtual machines. The article covers parameters for global and omnirc file, configuration for VMware and more.

The complete advisory can be read here: http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c04318203-2%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&ac.admitted=1406093434462.876444892.492883150